目录

Part Ⅰ Courtesy English Lesson One Welcome to China（免费使用）

Part Ⅰ Courtesy English Lesson Two May I have your name, please?

Part Ⅰ Courtesy English Lesson Three Saying Goodbye

Part Ⅰ Courtesy English Lesson Four Thanks

Part Ⅰ Courtesy English Lesson Five Apology

Part Ⅰ Courtesy English Lesson Six Appointments

Part Ⅱ The Front Office Lesson One A Call Reservation

Part Ⅱ The Front Office Lesson Two At the Door

Part Ⅱ The Front Office Lesson Three Registering

Part Ⅱ The Front Office Lesson Four Carrying Baggage

Part Ⅱ The Front Office Lesson Five Introducing Hotel Services

Part Ⅱ The Front Office Lesson Six Introducing Some Scenic Spots

Part Ⅱ The Front Office Lesson Seven Booking Tickets

Part Ⅱ The Front Office Lesson Eight How Can I Get to the Museum?

Part Ⅱ The Front Office Lesson Nine Mail Service

Part Ⅱ The Front Office Lesson Ten In the Hotel Business Center

Part Ⅱ The Front Office Lesson Eleven At the Foreign Exchange Desk

Part Ⅱ The Front Office Lesson Twelve Checking Out

Part Ⅲ The Housekeeping Department Lesson One Guiding the Guests to Their Rooms

Part Ⅲ The Housekeeping Department Lesson Two Bell Service

Part Ⅲ The Housekeeping Department Lesson Three Chamber Service

Part Ⅲ The Housekeeping Department Lesson Four Laundry Service

Part Ⅲ The Housekeeping Department Lesson Five 24-Hour Room Service

Part Ⅲ The Housekeeping Department Lesson Six An Early Morning Call

Part Ⅲ The Housekeeping Department Lesson Seven Forwarding Mail

Part Ⅲ The Housekeeping Department Lesson Eight Leaving a Message

Part Ⅲ The Housekeeping Department Lesson Nine Repairing the Air Conditioner

Part Ⅲ The Housekeeping Department Lesson Ten Dealing with Emergency

Part Ⅳ Food and Beverage Department Lesson One Making Reservations over the Telephone

Part Ⅳ Food and Beverage Department Lesson Two Reservation for a Banquet

Part Ⅳ Food and Beverage Department Lesson Three Receiving

Part Ⅳ Food and Beverage Department Lesson Four At the Dining Room

Part Ⅳ Food and Beverage Department Lesson Five Ordering Dishes

Part Ⅳ Food and Beverage Department Lesson Six Ordering Wines

Part Ⅳ Food and Beverage Department Lesson Seven Morning Tea

Part Ⅳ Food and Beverage Department Lesson Eight Coffee Shop and Snack Bar

Part Ⅳ Food and Beverage Department Lesson Nine Paying the Bill

Part Ⅳ Food and Beverage Department Lesson Ten Dealing with Complaints

Part Ⅴ Miscellany Lesson One Telephone Calls

Part Ⅴ Miscellany Lesson Two At the Beauty Center

Part Ⅴ Miscellany Lesson Three At the Health Club

Part Ⅴ Miscellany Lesson Four Entertainment

Part Ⅴ Miscellany Lesson Five Shopping Center

Part Ⅴ Miscellany Lesson Six Lost and Found

Part Ⅴ Miscellany Lesson Seven Booking Facilities for a Congress

Part Ⅴ Miscellany Lesson Eight Having Documents and Visiting Cards Made

Part Ⅴ Miscellany Lesson Nine Indemnification

Part Ⅴ Miscellany Lesson Ten Ordering a Taxi